• Can I apply for a Trade For Good account if I live overseas?

    If you are currently living overseas, you may be able to trade with us if you are CHESS sponsored with Trade For Good and have an Australian bank account linked for the settlement of your trades. Some restrictions apply to applicants from different jurisdictions depending on various legal and regulatory requirements.

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  • What is a Trading Halt?

    A trading halt is a temporary suspension of a company’s trading activity that may occur at the request of the company or where the ASX receives an announcement from a related entity that is deemed to be market sensitive. The securities are placed into a ‘Trading Halt Session State’ where market participants can place orders but are not able to trade the securities. Trading generally resumes at the earlier of:

    · The time/date announced by the ASX when the trading halt will end

    · The commencement of normal trading on the second trading day after the trading halt was imposed

    · Once the listed entity makes an announcement

    Orders in this state are not automatically purged and remain in the market with the same Price/Time priority for execution when the trading halt has been lifted. During a trading halt ‘Limit Orders’ can be placed, amended or cancelled, and ‘Market Orders’ can be cancelled over the phone, although new Market Orders cannot be placed during a trading halt.

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  • Where can I obtain my historical dividend payments including franking credits?

    Corporate actions such as dividends are handled directly by the share registry. You can access your historical dividend payments by contacting the share registries that the company is associated with. The share registry will be able to provide you with information such as payment history and tax statements.

    If you are not sure which share registry to contact, you can generally find their details on your recent dividend or holding statements

    By using your Holder Identification Number (HIN), share registries such as Link Market Services, Computershare and Advanced Share Registry Services allow you to register on their website and display all holdings under that HIN within that share registry.

    A link to some of the key share registries can be found below:

    Computershare

    Link Market Services

    Security Transfer Registrars

    Advanced Share Registry Services

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  • What is ASX TradeMatch?

    ASX TradeMatch (order book) is the current primary trading and listing venue for equities trading in Australia.

    Prior to the introduction of multi-markets and alternative trading venues (such as Chi-X Australia), ASX TradeMatch was the primary trading venue for all equity trading. A subset of securities listed on ASX TradeMatch may be traded on alternate trading venues.

    For any other queries you may have about the Best Execution Policy, click here.

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  • What is a Rights Issue?

    A ‘Rights Issue’ is an offer to existing shareholders allowing them to subscribe to new capital in a company by purchasing additional shares.

    ‘Rights’ are issued via a predetermined ratio based on the shareholder’s current holding of shares. The new shares are usually available at a discount to the current market price.

    ‘Renounceable Rights’ are Rights that have been allocated to shareholders which are trade-able on the market while valid. Owners of Renounceable Rights have the following options:

    1 – Exercise the Rights before the expiry date (purchase the new shares).

    2 – Sell them on the market (while Rights are valid).

    3 – Choose to do nothing (Rights will expire on a specified date).

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  • Can I buy shares for a minor?

    Trade For Good cannot trade on behalf of a minor. You can however open an account in the name of an adult who will act as trustee until the minor turns 18. Once the minor has turned 18, the shares can be transferred into an account in their name.

    To create an account in trust for a minor:

    · Click on the ‘Getting Started’ icon on the Trade For Good homepage, select the product you would like to apply for and click ‘Get Started’.

    · Under ‘Which account would you like to apply for’, select ‘Trust’ and ‘Minor’ for the trust type

    We will endeavour to open the account within 1-3 business days of your application being submitted. If there are any issues with your application we will contact you, otherwise you will receive an email with your account details and Client ID once the application has been successfully processed.

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  • What does multi-markets mean?

    The ASX operates on a primary trading venue known as ASX TradeMatch. With the addition of trading venues such as Chi-X Australia, ASX Centrepoint and ASX PureMatch, this allows Australian equity trading activity to be conducted in a Multiple Market trading environment.

    Trade For Good is a member of the Australian Securities Exchange (ASX) and Chi-X Australia and is authorised to participate in these trading venues.

    We are committed to providing you with the best outcome for your trades via the specific trading venues outlined in our best execution policy. We will automatically send your order to the trading venue(s) that seeks to achieve the best outcome for your order, in accordance with our best execution policy.

    For any other queries you may have about the Best Execution Policy, please check our Financial Services Guide.

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  • What is Chi-X Australia?

    Chi-X Australia is an alternative trading venue to ASX TradeMatch on the ASX which uses its own trading system and provides trading in a subset of ASX listed securities.

    As we are connected to the Chi-X Australia trading venue, we may automatically send all or part of your order to this venue to be executed, seeking the best possible price, in accordance with our Best Execution Policy.

    Continuous trading hours for Chi-X are between 10:00am and 4:12pm, Monday to Friday and unlike the ASX, Chi-X Australia does not operate an opening and closing auction. You can learn more about Chi-X Australia by visiting their website, www.chi-x.com.au

    For any other queries you may have about the Best Execution Policy, please check our Financial Services Guide.

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  • How do I apply online if there’s more than one applicant (Joint, Company, Trust, SMSF)?

    At the start of the online application, you’ll be asked to confirm the type of account you wish to open. Once you’ve selected the correct account structure, we’ll ask you further details about:

    · The type of account you want

    · Your personal information

    · Information regarding the account structure

    · Basic details of additional applicants (Name, Email & Mobile)

    Additional applicants are emailed a secure link to log in to, so they can review and provide their personal information. Once all applicants have completed their sections of the application, it’s then processed by us. If we have further questions or need more information, we’ll generally contact you via phone to discuss your application further.

    Important Note: If you provide an incorrect name or email address for any additional applicants in the online application, we cannot change those details and you will be required to submit a new application.

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  • What is the difference between a Market and Limit order?

    Market orders

    Market orders will go into the market to execute at the best available price, however the execution and the price is not guaranteed. Market orders cannot be accepted outside of market hours or when trading in a particular stock is halted or suspended.

    Limit orders

    Limit orders allow you to set a maximum purchase price for your buy order, or a minimum sale price for your sell orders. If the market doesn’t reach your limit price, your order will not be executed.

    You can place an ‘At Limit’ order during market hours. You can also place an ‘At Limit’ order when the market is closed and it will be queued ready for processing when the market opens.

    Please note that an ‘At Limit’ order will not be accepted, without any advice to you, if we consider the limit price to be too far away from the prevailing market price of that stock.

    All orders must be submitted either ‘At Market’ or ‘At Limit’. Limit orders can be amended or cancelled provided the order has not already been executed. Market orders cannot be amended or cancelled online during market hours, alternatively you can Contact Us for assistance.

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  • What is the difference between Bid and Offer prices?

    A Bid is the price selected by a buyer to buy a stock, while the Offer is the price at which the seller is offering to sell the stock.

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  • How do you ensure you get me the best outcome for my orders?

    Our Best Execution Policy outlines our considerations in determining what trading venue(s) your order will be sent to. However, we will take reasonable steps to execute your order on the basis of Best Total Consideration, i.e. the purchase or sale price after brokerage and GST.

    You can read the Best Execution Policy here.

    Your order can be executed via different methods including by an automated order router or by human intervention through IRESS Viewpoint. Either way, we will always attempt to obtain the best possible price for your order unless you instruct us otherwise.

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  • When does the Australian Stock Exchange open and what are its phases?

    The Australian Stock Exchange (ASX) market phases are as follows (Sydney Time):

    Pre-opening Phase
    Pre-opening takes place from 7:00 am to 10:00 am, Sydney time. During Pre-opening:
    · Brokers enter orders into ASX Trade in preparation for the market opening.
    · ASX Trade does not trade orders.
    · Investors may enter orders on-line. The orders are queued according to price-time priority and will not trade until the market opens.
    · Overnight and overseas trades may be reported until 9:45 am, Sydney time. These trades must take place according to ASX Operating Rules.

    Opening Phase
    Opening takes place at 10:00 am Sydney time and lasts for about 10 minutes. ASX Trade calculates opening prices during this phase. Securities open in five groups, according to the starting letter of their ASX code:
    Group 1 10:00:00 am +/- 15 secs 0-9 and A-B, e.g. ANZ, BHP
    Group 2 10:02:15 am +/- 15 secs C-F, e.g. CPU, FXJ
    Group 3 10:04:30 am +/- 15 secs G-M, e.g. GPT
    Group 4 10:06:45 am +/- 15 secs N-R, e.g. QAN
    Group 5 10:09:00 am +/- 15 secs S-Z, e.g. TLS

    The time is randomly generated by ASX Trade and occurs up to 15 seconds on either side of the times given above, e.g. group 1 may open at any time between 9:59:45 am and 10:00:15 am.

    Normal Trading
    Normal Trading takes place from 10:00 am to 4:00 pm, Sydney time. Brokers enter orders into ASX Trade and ASX Trade matches the orders against each other, resulting in trades i.e in this phase ASX Trade automatically matches all trades in Price/Time Priority on a continuous basis.
    The vast majority of trades take place during Normal Trading.

    Pre CSPA
    Between 4:00 pm and 4:10 pm, Sydney time, the market is placed in Pre-CSPA. Trading stops and brokers enter, change and cancel orders in preparation for the market closing.

    Closing Single Price Auction
    The Closing Single Price Auction takes place between 4:10* pm and 4:12 pm, Sydney time.
    ASX Trade calculates closing prices during this phase.
    *Random + 60 secs

    Adjust
    The Adjust takes place from 4.12 pm to 5:00 pm, Sydney time. During this phase:
    · Brokers may ‘tidy up’ their orders by cancelling unwanted orders, amending orders, etc.
    · New orders cannot be entered and ASX Trade does not execute trades.
    · Brokers wishing to trade contact each other by telephone. ASX Market Rules ensure that trading takes place in an orderly fashion.

    Trading during the Adjust phase is referred to as overnight trading.

    Adjust On
    This state is the same as the ADJUST session state.

    Purge Orders
    Orders that are expired orders, too far from market etc will be centrally inactivated/purged.

    System Maintenance
    Administration/ system adjustment session state.

    Close
    No Trading Messages may be entered or amended in ASX Trade and no matching or Auctions take place.

    System Unavailable
    The system process the night batch during this session state, this involves the update and addition of securities.

    Close
    No Trading Messages may be entered or amended in ASX Trade and no matching or Auctions take place.

    For more information regarding ASX Trading hours/Market phases for different products, please visit the ASX website here.
    For information regarding ASX Trading, Expiry and Settlement calendar, click here.

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  • What are the Chi-X Australia Trading hours?

    Chi-X Australia allows trading between the hours of 10:00AM and 4:12PM. Unlike the ASX, Chi-X Australia does not operate an opening and closing auction. We will automatically send orders to the most appropriate and open trading venue(s) in accordance with our best execution policy

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  • What trading venues does Trade For Good participate in?

    Trade For Good is a member of the Australian Securities Exchange (ASX) and Chi-X Australia and is authorised to participate in the following venues:
    · ASX TradeMatch
    · ASX Centre Point; and
    · Chi-X Australia

    Our Best Execution Policy outlines our considerations in determining what trading venue(s) your order will be sent to. Trade For Good considers different venues so as to execute your order on the basis of Best Total Consideration, i.e. the best purchase or sale price after brokerage and GST. Trade For Good chooses the venue that gives the best total consideration for our clients at the time.

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  • What is the minimum amount of shares I am able to purchase?

    Your initial purchase of any particular shareholding must be at least $500 worth of shares, known as a ‘minimum marketable parcel of shares’. Trade For Good may then allow you to purchase smaller amounts of shares to top up existing shareholdings. For example, if you hold $500 worth of shares in XYZ you may be able to purchase a smaller amount of XYZ to increase your existing holding.

    Please note: Trade For Good can only consider CHESS sponsored securities with Trade For Good when reviewing your holdings. Any issuer sponsored holdings or holdings with other brokers cannot be accounted for by Trade For Good.

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  • What is a PID?

    A PID is an acronym that stands for ‘Participant Identification Number’ and Trade For Good’s PID is 1088. PID’s are a Broker’s unique identification number which are generally visible on your CHESS holding statement.

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  • Do you offer real time data streams?

    Yes. Viewpoint is a market-leading platform powered by IRESS market data which allows you to respond instantly to market movements. It offers real-time, dynamic market data streams and the ability to receive quotes and trade on equities and derivatives.

    You can subscribe to Trade For Viewpoint for $111.10 per calendar month, which will be debited each month in advanced(5 days before the month end).

    More information on Viewpoint is available here.

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  • Question: Buying or selling the wrong stock, volume or price ?

    Answer: Once your order has been executed, it is final and can’t be reversed, even if it is for the wrong stock, volume or price.

    There are, nevertheless, ways you could consider to rectify the position:

    · Selling the incorrectly bought stock/volume

    · Buying the incorrectly sold volume

    You need to consider your personal circumstances and the tax consequences that may arise from these options. You may also not be able to buy or sell the stock at your intended quantity or price.

    Keep in mind: You are liable for the brokerage charged and final settlement for all your trades. In the case of if you’ve bought shares, please ensure you have funds available in your linked bank account on the day of settlement.

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  • Good For Day or Good Till Expiry?

    When placing an order to buy or sell securities with Trade For Good, you need to assign an expiry. This tells us how long you would like your order to remain live in the market if it is not filled throughout the trading day.

    There are two expiry instructions to choose from; ‘Good For Day’ or ‘Good Till Expiry.’ Each of these options trigger different actions and risks, which are important to consider in particular in periods of significant volatility.

    Good For Day
    If you select ‘Good For Day’ your order will only be valid for that trading day.

    This means that if your order is not filled, or is only partially filled by the close of trading on that day, the balance of your order will be cancelled at the end of the trading day.

    A ‘Good For Day’ order is a simpler way to manage your order and can be beneficial when you are new to investing, managing multiple orders or if you would like to manage your trading risk during times of market volatility.

    Good Till Expiry
    If you select ‘Good Till Expiry’ you may nominate a specific expiry date or accept the default expiry of 20 trading days.

    This means that if your order is not filled, it will remain in the market until the specified expiry date or the expiration of 20 trading days (whichever is the earlier).

    If you elect ‘Good Till Expiry’ you will need to make sure you keep an eye on your order each day and be ready to amend or cancel if market conditions change.

    A ‘Good Till Expiry’ order may be really useful if you believe it may take time for your order to be filled and you would like to maintain the priority of your order in the market. This may be appropriate when trading in a stock with minimal liquidity or where you believe that the market price may move in your favour over time.

    It’s important to note, the longer your order is in the market, the greater the chance your order may be exposed to adverse price swings driven by changing market conditions, news events or market sensitive announcements. The swings may be significant and you may suffer a loss.

    What happens after Expiry
    Following the expiration of a ‘Good For Day’ or ‘Good Till Expiry’ order you will need to place a new order to replace the expired order. The impact of this action is that you will lose priority in the market and there may be orders ahead of you in the market at the same price

    Keep in mind: You are liable for the brokerage charged and final settlement for all your trades. In the case of if you’ve bought shares, please ensure you have funds available in your linked bank account on the day of settlement.

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  • What is CHESS?

    CHESS (Clearing House Electronic Subregister System) is the computer system used by the Australian Securities Exchange (ASX) to record shareholdings and manage the settlement of share transactions.

    There are a number of advantages to having your shares CHESS sponsored by Trade For Good, you can:

    · Automatically keep track of your portfolio and its market value online

    · Immediately place sell orders online without the need to provide additional information, such as an SRN (Security Reference Number), because all the required information is at hand

    · Generally place a buy order without a deposit if you have sufficient CHESS holdings already sponsored by Trade For Good

    · Update your personal information with Trade For Good, once, rather than updating separately with multiple share registries

    There are two ways for shares to be held:

    CHESS Sponsored Shares – Shares that are registered with a stock broker (Trade For Good or another broker). CHESS Sponsored Shares are allocated a Holder Identification Number (HIN) by the broker.

    Issuer Sponsored Shares – Shares that are managed by the issuer of those shares via the issuer’s Share Registry. Issuer Sponsored Shares can be traded through any broker, providing conditions set out by that broker are met. Issuer Sponsored Shares are allocated a Security Reference Number (SRN).

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  • Why has my order been cancelled?

    Orders may be cancelled or purged for a number of reasons, the most common of which are described below.

    ASX market rules and regulations
    There are parameters in place to ensure that a fair and orderly market is maintained. As a broker it is our responsibility to ensure a fair and orderly market is maintained and there is no market manipulation. For example, entering a price too far from the last traded price may result in an order not being accepted or being cancelled.

    A stock has turned ex-entitlement
    All orders in the market are purged when the market closes on the day prior to a stock turning ex-entitlement (eg ex-dividend, ex rights, ex capital return etc.). If you still wish to go ahead with your order you can enter it into the market again.

    Expiry of your order
    When you place an order, you choose whether it is ‘Good for the Day’ or ‘Default Expiry’. ‘Good for the Day’ means that your order will expire following market close. ‘Default Expiry’ means your order will remain in the market for 20 ASX trading days before expiring or as otherwise cancelled in accordance with the Trade For Good Trading Terms and Conditions, after which your order will be cancelled from the market. Please note that Warrants, Exchange Traded Commodities (ETC) and Exchange Traded International Securities (ETIS) are ‘Good for the Day’ only.

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  • Why has my order been cancelled?

    Orders may be cancelled or purged for a number of reasons, the most common of which are described below.

    ASX market rules and regulations
    There are parameters in place to ensure that a fair and orderly market is maintained. As a broker it is our responsibility to ensure a fair and orderly market is maintained and there is no market manipulation. For example, entering a price too far from the last traded price may result in an order not being accepted or being cancelled.

    A stock has turned ex-entitlement
    All orders in the market are purged when the market closes on the day prior to a stock turning ex-entitlement (eg ex-dividend, ex rights, ex capital return etc.). If you still wish to go ahead with your order you can enter it into the market again.

    Expiry of your order
    When you place an order, you choose whether it is ‘Good for the Day’ or ‘Default Expiry’. ‘Good for the Day’ means that your order will expire following market close. ‘Default Expiry’ means your order will remain in the market for 20 ASX trading days before expiring or as otherwise cancelled in accordance with the Trade For Good Trading Terms and Conditions, after which your order will be cancelled from the market. Please note that Warrants, Exchange Traded Commodities (ETC) and Exchange Traded International Securities (ETIS) are ‘Good for the Day’ only.

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  • What does NBBO stand for?

    NBBO is an acronym for National Best Bid and Offer. The national best bid price is the highest price that all buyers are willing to pay for a particular stock, regardless of what trading venue it is being published on. Similarly, the national best offer price is the lowest price that all sellers are willing to accept for a particular stock.

    As bids and offers may differ between trading venues, the NBBO will be used to describe the Best Bid Price and Best Offer Price across all trading venues. For example, if the Bid/Offer on ASX TradeMatch is $1.00/$1.02 and the Bid/Offer on Chi-X Australia is $0.99/$1.01, the Bid/Offer or NBBO will be $1.00/$1.01.

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  • Can I trade options or warrants through Trade For Good?

    No, we only offer the trading of equities through your Trade For Good trading account, at the moment.

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  • How do I transfer shares held with another broker to Trade For Good?

    To transfer shares held with another broker to Trade For Good, you’ll firstly need to open a Trade For Good trading account. During the account application set up, there is an option to transfer your holdings to Trade For Good. The other option is, once the account is set up, click here to download the form, print it, fill it in with your Trade For Good account details and send it to the address on the form.

    When completing the form, you must choose whether you want to transfer your entire Holder Identification Number (HIN) including all shares held with the other broker to Trade For Good, or simply nominate individual holdings to transfer to your Trade For Good account (No HIN transfer).

    Once completed, you can email or post the signed, completed form to:

    Email – info@tradeforgood.com.au

    Post – Trade For Good
    PO Box 256
    Flinders Lane
    VIC 8009

    Your request will be completed within approximately 48 to 72 hours of receipt. If your shares are held in a different name to your Trade For Good account, for example yourself in trust for a super fund, you’ll need to complete an Off Market Transfer click here to download.

    Important note: For the transfer to be successful, the name and address recorded with the shares must be identical to your Trade For Good trading account. If the details differ by even one character, such as ‘Ms’ instead of ‘Mrs’, your transfer won’t be successful.

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  • How do I update my address with Trade For Good?

    To update your address with Trade For Good, you will need to download, fill and send back the Change of contact details form. To download the Change of contact details click here.

    If you require further assistance, please call us 1300 263 800.

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  • How do I open an SMSF Trading Account and Cash Account with Trade For Good?

    To open an account for a Self-Managed Super Fund (SMSF): goto the sign up button in the top right corner or click here. The opening the account is no different to set up account, you still be using our online account application form and will be able to sign up for a Macquarie Cash Management Account.

    Important note: Self-Managed Super Funds (SMSF) as SMSF’s sole purpose is to provide superannuation benefits to their members and aren’t able to provide donations. For SMSF’s accounts we do have a different brokerage rate which can be found in the Financial Services Guide.

    Please note:

    You will be asked to open an account as an Individual Trustee or Company Trustee. Please ensure you choose the trustee type that is consistent with your most recent SMSF Trust Deed.

    The ABN for your SMSF is mandatory for all SMSF applications.

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  • What happens to your information after we gather it?

    Your information is stored safely in accordance with our privacy policy, which can be accessed by clicking here.

    If you wish to update your contact and Personal Information, you can do this at any time by contacting our Privacy Officer
    email: info@tradeforgood.com.au
    write to: Privacy Officer PO Box 256, Flinders Lane, VIC 8009

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  • What will happen if I don't complete my application?

    Your account application is available at any time to resume.
    When you commence your application you will receive an email from info@tradeforgood.com.au with the application details.
    If you have lost it, either call us on 1300 263 800 or email us at info@tradeforgood.com.au and we can recommence it manually for you.

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